Support for Smarter Apps
How to reach us
Email
The fastest route and the one to use if you have an error message to send.
Support hours
09:00 to 17:00, Monday to Friday
UK time, excluding public holidays in England and Wales.
First response
Within 3 hours
Target, during support hours. Requests arriving outside those hours are picked up the next working morning.
What to send with a request
The more of this you include, the more likely it is that the first reply is the answer rather than a question.
- The full error text. Use Copy Details on the error dialog rather than retyping or screenshotting it.
- Your environment name and whether it is production or sandbox.
- The company you were working in.
- Your Business Central version.
- The version of the app shown on the Extension Management page.
- Whether it happens every time or happened once.
What happens next
We will acknowledge the request and tell you what we think is happening, or ask for the one piece of information we still need. Where the cause is in the app, we will tell you whether a fix is coming and roughly when.
We do not close a request without telling you what the answer was.
What support covers
Support coverage is set out in our terms and conditions and follows the agreement you hold with us.